Data (Re)covery                  Data Protection                   Intrusion Analysis                    Incident Handling                    Forensics 

Incident Handling
Can you handle a compromised system?

When do we respond to an incident?
As soon as possible!  However, to successfully handle an incident you must remain calm. A compromised system is a reason to jump into action, but not a cause for panic. How long have your systems been compromised?  It could have been days or even weeks, so a few more well-prepared hours should not make much difference.  We can help you with your emergency steps, identifications, and eradication of the damages.
 

What is an incident?
Did you know the average time it takes an unpatched, internet-connected system to be compromised?  Three days, that's all it takes to lose control of your systems, data, and maybe even your identity. 
If you're an organization or a home user and have an Internet connection and a careless user, or untrusted software, your computer systems are at risk of being attacked. Additionally, we have seen on average hundreds of daily probes against your infrastructures, servers, and home desktops.   (Re)surge can help you understand attackers' tactics, strategies, and motives providing you experience in understanding the vulnerabilities and risks that lead to intrusions. 

Do you have an incident handling plan?
I'm sure all of you prepare for emergencies in some way, from installing smoke alarms and fire extinguishers, to making sure your spare tire is inflated and fresh batteries are in your flashlights.  But do you provide your systems and data an emergency plan in case of a compromise or malicious event?  We at (re)surge strive to provide you the steps, knowledge, and policies for a thorough incident handling plan, covering your assets with the (re)sponse, (re)covery, and prevention from computer attacks.

How do we identify a compromise?
(Re)surge continually attends the latest security conferences and seminars to stay current on the approaches and strategies used by computer attackers, the vectors and risks exploited, and the prevention and detection defenses that can be deployed.  Additionally, we have provided hands-on technical training sessions to home users, government, and businesses for such things as computer auditing, home networking and security, and in-depth application and malware dissection.

When do incidents happen?
Of course when you least expect them.  But more generally we have seen attacks and compromises occurring during late hours and holidays if originating from the U.S. (think about when kids are out of school!).  Even more disturbing are the well-maintained and documented hacking frameworks available, freely, to anyone in the world to build, design, and deliver exploits to any system of their choosing within minutes.  Within the past few years however, we have seen the trend shift heavily towards passive, self-propagating, and embedded attacks occurring not from some kid's bedroom but instead from a seemingly harmless website, email attachment, or enticing shareware game. 



       




Incident Handling
[in-si-duhnt han-dling]


Incident Handling or Response is the organized approach to addressing, managing, and identifying a security breach or attack and the procedures to (re)cover and prevent from compromises.  The goal is to handle the situation to limit damage and reduce (re)covery time and costs, to get you back in business as quickly as possible.

An incident response and handling plan includes the policies to define what constitutes an incident and provides a step-by-step process that should be followed when an incident occurs.

An organization's or user's incident response plan is conducted by a trusted and tested computer incident response team, like (re)surge!
Methods for incident handling:

  • Computer crime, viruses, trojans, backdoors, malware - oh my! These are intimidating things; (re)surge can help become a first responder for such threats and prepare you to deal, hands-on, with the identity, containment, eradication, (re)covery, and lessons learned in an incident.
  • What if your system is compromised; how would you know for sure and how would you (re)cover from that?  At (re)surge we are proud to be uniquely certified in Portage County for Incident Handling and Response, and we are striving to provide our communities the technical knowledge about computer incidents and the hands-on training to inspect and prevent them!
  • We provide on-site security plans and guides for home or business users to include; antivirus, spyware, firewalls, patching, wireless, auditing, logging, network segmentation, browser security, vulnerability assessments, and web application security.  Please reference our data protection page.
  • We provide the overall investigation, monitoring, analysis, and response for perimeter defense devices, logs, network traffic, system auditing, and anomalous events.  We develop security policies and train personnel, technicians, and users in the identifiers and procedures needed for proper incident identification, prevention, and detection efforts.  
          

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